Emergencies
If you are experiencing a true, life-threatening emergency, please call 911. Contact our office only after you have made arrangements to get to the emergency room.
Urgent Medical Need
If you develop an acute medical problem which is not an emergency but needs urgent attention, please call the office and we will work you into the schedule as soon as possible. There may be a delay after you arrive, but you will be seen.
Your Doctor’s On-Call Schedule
Our physicians see office patients between 8:00 a.m. and 4:30 p.m., Monday through Friday. They rotate on-call schedules during evenings and weekends. To reach the on-call physician, call the office you visit. Our answering service will forward your information to the on-call physician. If the physician does not call you back within twenty minutes, please call the answering service again. Continuity of care is always maintained under the direct supervision of your personal physician.
Patient Care Telephone Calls
When calling our office, you will be asked:
- Your name
- The patient’s name
- The nature of the call
If it is an emergency phone call, make the receptionist aware so that a nurse can assist you immediately.
Non-Emergency Situations
When you call, you will be directed to the appropriate clinical area. If the nurses are either on the phone or caring for patients in the office, you will be connected to the voicemail system. Please leave a detailed message.
The nurses receive a great many phone calls. Please have all your questions ready so that they may address all of your issues in a single call. Don’t be concerned if your call is not returned until the end of the day. The nurses return every voicemail or message before the office closes, at a time when they can give you their full and uninterrupted attention.
